OUR VALUES
Availability
We are available to our customers. We spend as much time on the phone or in person to answer the customer’s questions and to make sure our customers understand their systems and its components.
“I was ecstatic to hear [technicians were] available to come on Sunday…“
Honesty
We always give our customers options. We never tell a customer that something is broken when we know it is not. When advising a customer we give the best advice we can even if it means we may not benefit financially from it.
“Highly recommend to anyone looking for an honest water service company.“
Local Experts
We are the local experts in our entire field of work. To our knowledge we are the only company in the state of NC that carries our collective group of licenses and expertise.
“All work was completed in expert fashion…“
Teamwork
A great place to work with an excellent team. We provide stable, good paying jobs with great benefits to our employees in a place they can make a career and grow.
“The entire crew [was] great…“
Trust
Much of our work is done when the customer is not present or in areas that can’t be readily seen. It is important that we always do what is best even when no one is looking over our shoulder or can see our completed work.
“They definitely made me feel confident… “
Respect
We understand that the customer’s property and time are very valuable to them. We clean up the job site and communicate properly and promptly with them and make every effort to not waste the customer’s time.
“Technicians arrived promptly…[they] took time to confirm the order…[they]cleaned up…and vacuumed the area…“
Safety
We make our customers feel safe in their homes. We ensure our practices, products and employees are safe. We communicate unsafe situations to our customers.
“They went the extra step to wrap up my wires…tied my new control box so it wouldn’t lay on the ground…“
Satisfaction/Accountability
We want every customer to be satisfied every time. We stand behind our work. If something is not right then we will make it right. We understand that we are not always right and we will make mistakes but the customer should not have to pay for them.
“Thank you for taking the time to look into our concerns and to rectify them.“
Customer Reviews
Why is the reputation of The Water Specialist so strong? It’s simple. We stand behind our products and services with an absolute commitment to the customer.
